Refund policy

Returns & Refunds Policy

As a small-batch independent brand, every Vandaïre order is carefully checked before leaving us. If something falls short, we’re here to help.

All requests are reviewed on a case-by-case basis. Please contact us within 7 days of receiving your order if you believe your piece has a material, finish or workmanship issue, or if you received an incorrect item.

We do not offer change-of-mind returns, refunds or exchanges.

To Submit a Request

Please email hq@vandaireworld.com with:

Your full name
Order number
Product purchased
Reason for your request
Clear photos or videos, where applicable

We aim to respond within 5 working days.

All items must be returned in its original condition and in the original Vandaïre packaging. We reserve our rights to decline or refuse your return for a refund if these conditions are not met.

Eligibility

As each Vandaïre piece is crafted from genuine leather, natural variations in grain, texture, tone and markings may occur. These are part of the material’s character and are not considered defects.

Our policy covers incorrect items, workmanship faults and material defects only. It does not cover change of mind, damage from use, mishandling, accidents, neglect or exposure to extreme conditions.

To be eligible for store credit or exchange, items must be unused, unworn and returned in their original condition, with all original packaging and components.

Customers are responsible for the cost of shipping the item back to Vandaïre. For approved exchanges, Vandaïre will cover the delivery of the replacement item back to you.

If an item is deemed compromised or unfit, Vandaïre reserves the right to decline the request.

Please check your order carefully before completing checkout.

All sale or promotional items are final and cannot be exchanged or credited. Vandaïre’s decision on all store credit and exchange requests is final.

Singapore Orders

For domestic orders, approved incorrect or defective items may be repaired, exchanged or credited as store credit.

Exchanges are subject to availability.

International Orders

International orders are final and are not eligible for change-of-mind returns, refunds or exchanges.

Requests will only be considered if the item is incorrect or defective. If approved, an exchange or store credit may be offered.

Customers are responsible for any duties, taxes or local fees incurred.

Store Credit

Approved refunds will be issued as store credit.

Your store credit will have no expiry date, so there is no pressure to use it before you are ready. It may be used at any time on any available Vandaïre product.

We want you to find the right piece for your life and wardrobe. If your store credit has not been issued after approval, or if you need any help using it, please email hq@vandaireworld.com and we’ll get it sorted.