Commonly Asked Questions

Where do you ship to?

Singapore
We offer complimentary standard delivery within Singapore.

International Delivery
We currently deliver to Malaysia, Hong Kong, Japan, Australia and Canada.

Standard delivery is complimentary to Malaysia, and on orders of S$550 or more to Hong Kong and Japan. Delivery options and rates are shown at checkout.

For destinations not listed, please write to us at hq@vandaireworld.com. We would be pleased to explore delivery options for you.
How much does delivery cost?

Singapore
Standard delivery is complimentary. Priority Delivery is available at S$50.

International Delivery

  • Malaysia: Complimentary standard delivery. Priority Delivery is available at S$50.
  • Hong Kong and Japan: Standard delivery is S$15, or complimentary on orders of S$550 or more.
  • Australia: Priority Delivery is S$50.
  • Canada: Priority Delivery is S$100.

All rates are in Singapore dollars. Available delivery options and final charges are shown at checkout.

For other destinations, please contact hq@vandaireworld.com.

All deliveries include tracking.
How can I track my order?

All Vandaïre orders are shipped with tracking.

Once your order has been packed and dispatched, you will receive a shipping confirmation email with your tracking details. You may track your parcel directly through the link provided in the email.

Please allow some time for the tracking information to update after your parcel has been handed over to the courier.
How long will my order take to arrive?

Please allow 2–3 business days for us to prepare and dispatch your order.

Singapore
Priority Delivery — Prepared within 1 business day, with delivery the following business day. Order cutoffs apply.
Standard Delivery — 3–5 business days after dispatch.

International
Estimated delivery times are shown at checkout and begin after dispatch.

*Business days exclude weekends and public holidays. Delivery estimates may be extended due to each country's customs clearance or courier delays. 
For pre-orders, please refer to the dispatch estimate on the product page. Orders containing pre-order pieces will be sent together once all pieces are ready.
Do you offer next-day delivery in Singapore?*

Yes. Select Singapore Priority Delivery at checkout for S$50.

Place your order by 2pm Singapore time on a business day for delivery the next business day, subject to courier availability.

Orders placed after the cutoff are processed the following business day.
my parcel is marked as delivered, but i can't find it

If your order has been marked as delivered but you’re unable to locate it, please contact us as soon as possible at hq@vandaireworld.com with your order number and tracking details.

We recommend first checking with household members, neighbours, building reception or security, as parcels are sometimes left in a safe place nearby.

If it still can’t be located, we’ll do our best to assist with a courier investigation. Please note that once a parcel has been marked as delivered by the carrier, Vandaïre is unable to accept responsibility for loss or theft thereafter.
Do I have to pay customs duties or taxes?

Singapore
No GST is currently charged on Singapore orders.

International Orders
Delivery fees exclude customs duties, import taxes and clearance fees. Where applicable, these charges are payable by the recipient unless already collected at checkout.

Please check with your local customs authority before placing your order.

Some delivery addresses may incur a courier surcharge. If this applies, we will contact you for approval before dispatch.
Can I return or exchange my order?

Every Vandaïre order is carefully checked before leaving us. If something falls short, we’re here to help.

For Singapore Orders
Please contact us within 7 days of receiving your order if your piece has a material or workmanship issue, or if you received an incorrect item. 
Approved requests may be resolved through exchange or store credit, subject to assessment and availability.

For International Orders
All orders are final. Requests will only be considered if the item is incorrect or defective.

We do not offer change-of-mind returns, refunds or exchanges. Approved store credit will be issued with no expiry date, so you can take your time finding the right piece.

For full details, please read our Returns & Refunds Policy.

If there’s anything we haven’t covered, please get in touch. We’ll be happy to help.